If you are having any issues checking out, please contact us at cardinalfinancial@somethinginked.com. 

If you have not checked out and would like to remove an item from your order, first be sure you are on the cart page then, simply change the quantity to zero ("0") in your cart or click the “Remove” link below the quantity selector. 

You can check your order status by logging into the Company Store and visiting the My Account page to see a list of your recent orders. 

Everything on our Company Store is pay as you go. If you have manager approval to expense branch or channel items, expense forms can be found on the HUB for reimbursement. All users are credit card mandatory. 

The Company Store cannot bypass credit card payment or bill back the branch. Additionally, no corporate employee or office admin will have the ability or authority to make purchases on behalf of a branch or individual. Per Accounting, all orders placed on the Company Store for your office needs (including marketing and office supplies) must be made with a personal credit card. From there, you may expense your purchases through Expensify for reimbursement. We have some helpful instructions for how to use Expensify on the Hub. 

If you placed an order but received a different item than what you ordered, please visit the Returns page and submit a form including an image of the damage or incorrect item. 

No. Apparel on the Company Store is made to order. Though it would be nice, we unfortunately don’t have pre-branded apparel in a warehouse. All apparel orders are custom made at the time of purchase. This means that if you order a CF Nike Polo, the warehouse will pull the Nike Polo in your size and embroider it to match the photo on the site. Returns or exchanges can only be issued if the product is defective. For more information regarding returns, please review the return policy here. 

Shipping costs will be allocated to the total order. This is dictated by the shipping distance and the full weight of the order. Items may ship separately but you will only be charged a single shipping fee per order placed at the time of checkout.

During the checkout process you will be required to enter a first and last name to your shipping address. A company name is optional. Only one shipping address can be entered per order.

No. You must place separate orders if you are shipping it to multiple locations. 

Please refer to the individual product pages for specific shipping time frames. Each product has unique and specific production and shipping time frames which can be found in each product's description. Because of the on-demand nature of this store most items will ship separately from one another. You will be sent an email with tracking for each shipment.

Tracking will be sent to the email address that was entered during checkout. Some products ship separately so multiple tracking emails may be sent for a single order.

The tracking email will come from cardinalfinancial@somethinginked.com and will only apply to the products contained in said email. If you haven't received tracking for every item in your order you should expect future tracking emails.

Turn times are dictated by the item and where the item is coming from, and shipping to! Below is the best rule of thumb to help set expectations. These time frames are from the time the order is placed to the time it is received. Please see individual product descriptions for specific ship time frames.

- Express Business Cards: 4-7 Days Processing + Next Day Shipping

- Standard Business Cards: 4-7 Days Processing + 2-4 Business Days Shipping

- Premium Business Cards: 4-7 Days Processing + 2-4 Business Days Shipping

- Printed materials: 7-10 Business Days 

- Promo/Clothing: 7-10 Business Days

- Signage or custom: 12-15 Business Days 

*Holidays may affect turn times. Please add 1 day per holiday day (e.g. most places close on Thanksgiving Thursday and Black Friday, equaling 2 extra days). 

Phone numbers: Please use a "." to separate your phone number to read 123.456.7890

Addresses: Please use full addresses, Street number Street Name, City, State, Zip.

Email Addresses: Please use your work approved email e.g. first.last@cardinalfinancial.com

Websites: Please use your work provided website with this format: "companyname.com" or "companyname.com/firstlast" (Exclude http://www. and/or additional characters)

NMLS: Use personal NMLS or company NMLS 66247

Company defaults to use in place of personal info:

NMLS 66247

3530 Toringdon Way, Suite 200 Charlotte, NC 28277

1.855.561.4944

cardinalfinancial.com

cfwholesale.com

sebonic.com

peopleshomeequity.com

For Business Cards with head shots the minimum photo size is 200px x 200px. Photos can be uploaded at any dimension, as long as the shortest size is at least 200px.

For Yard Signs the minimum photo size is 720px x 1080px. Photos can be uploaded at any dimension, as long as the image width is at least 720px (6.4 inches) and image length is at least 1080px (9.6 inches).

All images should be 300 DPI for best print resolution.

Cropping and some minimal photo editing can be accomplished with the photo uploader within the product design tool.

Photos can be minimally manipulated by the product designer image uploader on each personalizable product page.

We suggest that your face be vertically and horizontally centered in the original uploaded image for best results. You may need to crop or upload a photo file with different dimensions to achieve the look you are after.

What is uploaded is exactly what will print.

No. Please contact us at cardinalfinancial@somethinginked.com ASAP to cancel your personalized product order if you notice a mistake was made after your order has been submitted.

Please be sure to carefully review your personalized product proof prior to placing your order. All information shown within your proof will be sent to print. Double and triple check spelling on all names, addresses, and phone numbers. By checking the Proof Approval checkbox you are giving your digital approval for the product to be printed as previewed here.

Review your proof from the product page by clicking the Punch "View Proof" button on at the bottom of the design form before adding to your cart.

Review your proof from the cart page after the product has been added to your cart by clicking the [ CLICK HERE TO REVIEW PROOF ] link at the bottom of the personalized product info.

To make changes to your personalized product after adding to cart simply remove the item from your cart and re-create the personalized product and add it to your cart again.